Shipping policy

 

Last updated: 30/10/2025

At CC Hair & Beauty, we aim to process and deliver all orders as quickly and securely as possible.
We partner with trusted couriers to ensure that your items arrive safely and on time.

---

1. Dispatch & Processing

• Orders are usually processed and dispatched within 1 working day (Monday–Friday).

• Orders placed after 1pm or on weekends/bank holidays are dispatched the next working day.

• You’ll receive a dispatch confirmation email with tracking information once your parcel is on its way.

• We may contact you to verify address or payment details before dispatch to protect against fraudulent orders.

---

2. Delivery Options (UK Mainland)

We currently deliver across the United Kingdom using Royal Mail, DHL, and other tracked couriers.

Notes:

• Delivery times are estimates and may vary due to courier delays, weather, or peak seasonal demand.

• We do not dispatch orders on weekends or public holidays.

• Deliveries outside mainland UK (e.g., Highlands, Islands, Northern Ireland) may take longer and cost more.

---

3. Click & Collect

Click & Collect is available from our store at:

CC Hair & Beauty
256–258 Roundhay Road, Leeds, LS8 5RL, England

• Minimum order: £5

• Collection hours: 12pm – 6pm, Monday to Saturday

• We’ll email you when your order is ready — please wait for confirmation before collecting.

• Bring your order confirmation and payment card (for verification).

• Orders not collected within 10 days may be cancelled and refunded.

---

4. Delivery Address Policy

To protect our customers from fraud, your billing and delivery addresses must match for Next Day Delivery.
If you need delivery to a different address, we may require proof of address or payment verification before dispatch.
We appreciate your understanding — these steps help prevent unauthorised use of cards.

---

5. Missed Deliveries & Redelivery

If you are unavailable when the courier attempts delivery:

• The courier may leave a calling card or email/text with redelivery instructions.

• If your parcel is returned to us due to an incorrect or incomplete address, we can re-send it once redelivery costs are paid.

• If you choose not to reattempt delivery, we’ll refund the product cost (excluding shipping fees).

---

6. Returns & Refunds

If you’re not satisfied with your purchase, you may return unused and unopened items within 14 days of receipt.

Return address:

CC Hair & Beauty
256–258 Roundhay Road
Leeds, LS8 5RL, England

Conditions:

• Returned items must be unused, unopened, and in original packaging with all seals intact.

• For hygiene reasons, we cannot accept returns of unsealed items, wigs, or virgin hair extensions, unless faulty or sent in error.

• Customers are responsible for return postage unless the product is faulty or incorrect.

• Always obtain proof of postage when returning an item.

Once we receive your return, we’ll email you confirmation and issue your refund within 5–7 working days.
Refunds are processed using the same payment method used for purchase.

---

7. Faulty or Damaged Items

If you receive an item that’s faulty, damaged, or incorrect, please contact info@cchairandbeauty.com within 7 days of delivery.
We may ask for photos and will arrange a replacement or refund once the issue is verified.

---

8. Legal Rights

This policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Your statutory rights are not affected.

---

9. Contact Information

For any delivery or returns enquiries, please contact:

CC Hair & Beauty
Registered Address: 121–129 Chapeltown Road, Leeds, LS7 3DU, England
Returns Address: 256–258 Roundhay Road, Leeds, LS8 5RL, England
Email: info@cchairandbeauty.com
Phone: 01132495562